Privacy Policy

Last updated: January 2026

This Privacy Policy explains how Mafia (mafia-bet-au.com) collects, uses, stores and shares your personal information. We take your privacy seriously, and this document sets out your rights and our obligations under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By using our website, you agree to the collection and use of your information as described here. If you don't agree, please don't use the site.

1. Who We Are

Mafia operates the online gaming platform available at mafia-bet-au.com. References to 'we', 'us' or 'our' throughout this policy refer to Mafia and its operating entity. If you have questions about how we handle your data, you can contact us directly through the details at the bottom of this page.

2. What Information We Collect

We collect personal information that's necessary to provide our services and meet our legal obligations. This includes:

Your full name, date of birth and contact details (email address, phone number, residential address)
Identity verification documents such as a passport or driver's licence, as required for Know Your Customer (KYC) compliance
Payment information including bank account or card details used for deposits and withdrawals
Account activity data including login history, betting history, transaction records and session data
Device and technical information such as your IP address, browser type and operating system
Communications you send us, including support requests and any feedback

We don't collect sensitive information like your health records or political opinions unless you voluntarily provide it and we have a clear reason to collect it.

3. How We Collect Your Information

Most of your information comes directly from you when you register an account, make a deposit, contact our support team or use the platform. We also collect data automatically through cookies and similar tracking technologies when you browse the site. In some cases, we may receive information from third parties such as identity verification providers or payment processors.

4. Why We Collect Your Information

We use your personal information to:

Create and manage your account
Process deposits, withdrawals and other transactions
Verify your identity and age in line with our legal obligations
Detect and prevent fraud, money laundering and other illegal activity
Provide customer support and respond to your enquiries
Send you account-related communications and, where you've opted in, promotional offers
Meet our obligations under Australian law, including the Interactive Gambling Act 2001
Improve our platform and understand how players use our services

5. Disclosure of Your Information

We don't sell your personal information to third parties. Full stop. But we do share it in certain circumstances:

With identity verification and KYC service providers who help us confirm who you are
With payment processors and financial institutions to handle your transactions
With fraud prevention and security services
With regulators, law enforcement or government agencies where required by law
With other companies in our corporate group where relevant to operating our services

Some of these third parties may be based outside Australia. Where that's the case, we take reasonable steps to make sure your information is handled with a comparable level of protection to what's required under Australian law.

6. Data Storage and Security

Your data is stored on secure servers and protected using industry-standard security measures including encryption, firewalls and access controls. We limit access to your personal information to staff and contractors who genuinely need it to do their jobs.

No system is completely foolproof, and we can't guarantee absolute security. But we work hard to keep your data safe and will notify you if a breach occurs that's likely to cause you serious harm, as required under the Notifiable Data Breaches scheme.

7. How Long We Keep Your Information

We keep your personal information for as long as your account is active and for a period afterwards as required by law. For financial and gambling records, this is typically a minimum of seven years. After that, we securely delete or de-identify your data.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Ask us to correct information that's inaccurate or out of date
Make a complaint if you believe we've mishandled your information
Opt out of receiving marketing communications at any time

To exercise any of these rights, contact us using the details below. We'll respond within a reasonable time, generally within 30 days.

9. Responsible Gambling and Data

We may use your account data to identify signs of problem gambling and to enforce responsible gambling tools like deposit limits, cooling-off periods and self-exclusion. This is something we take seriously. If you need support, please visit Gambling Help Online at gamblinghelponline.org.au or call 1800 858 858.

10. Complaints

If you have a complaint about how we've handled your personal information, please contact us first and give us a chance to sort it out. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the updated version on this page with a new 'last updated' date. We encourage you to check back periodically.

12. Contact Us

For any privacy-related questions or requests, please reach out to us via the contact page at mafia-bet-au.com. We're here to help.

18+ only. Gambling can be addictive. Please play responsibly.